TELETECH RESUMES OPERATIONS IN DUMAGUETE
Company Re-Opens Site after Temporary Suspension
Dumaguete City, Philippines – July 2, 2008 — TeleTech Holdings, Inc. today announced that normal operations resumed at its location at Calindagan in Dumaguete City at 9:00 p.m. on July 1st, after a two-day temporary suspension of operations.
On June 29th, the company announced that it suspended operations and temporarily evacuated employees from the site as a result of heavy rain and excess water that leaked through the roof of the facility.
During the suspension, TeleTech utilized its seamless and diverse global delivery network to temporarily route the work conducted in the Dumaguete site to other TeleTech locations in the Philippines and around the world.
Employees will begin returning to the site today. The site is expected to return to full staff this weekend.
“I would like to thank all of our employees in Dumaguete and in sites around the world who have worked around the clock to ensure the facility could resume safe operations so quickly,” said Maulik Parekh, general manager of TeleTech Asia.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving 100 global clients in the
automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 51,000 employees utilizing 38,000 workstations across 88 delivery centers in 18 countries.
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Wed Jul 02, 2008 7:56 pm